Because of my technical inexperience, and there were too many ceveats (beware, caution, proper reinstallation, and etc.) with removing the printhead that could cause greater problems. There are multible steps in the troubleshooting recommendation, but I stopped at removing the printhead. I have used HP Support Troubleshooting recommendations: all software and firmware for this printer is installed the HP ink cartridges are not low or empty removed the ink cartridges from the printhead and reinstalled them. The printer uses a removable printhead, HP Ink Cartridges 950 (black) and 951(cmy). An expanded version of the error code reads: "The Printhead appears to be missing, not detected, or incorrectly installed. Received an error code: "0xc19a0013" (Missing or Failed Printhead). The printer functioned properly - copy, fax, and scan, until two days ago. I purchased the printer (HP Officejet Pro 8610 e-All-in-one printer) in January, 2015.
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